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Delivery, cancellations and returns

RETURNING A PIECE OF JEWELRY: PIECE OF CAKE

Want to return your order? Send your jewelry back to Taj, then we will happily give you a refund. You can return your jewelry within 30 calendar days after you’ve received your order, provided that the jewelry has not been worn and is not damaged. Exceptions are custom pieces like rings made in a special size or engraved jewelry.


THIS IS WHAT YOU DO:
1. Send us an email at [email protected] to let us know that you want to return a piece of jewelry. Include your order confirmation. OR print your order confirmation and add this to your return package, together with a note saying that you want to return your jewelry.

2. Send your jewelry back to Taj, unworn and undamaged. Use the original packaging (or a similar envelope or box) and send the package to Taj with Track and Trace. Add a note to your package with your name on it. Note: a package with Track & Trace is not necessarily the same as a registered mail package (registered mail is usually more expensive). The shipping costs for sending your jewelry to Taj are at your own expense.


NOTE: if you don’t send your package with Track & Trace and the package gets lost, then you as a buyer will be held responsible. This means that we won’t give a refund for the lost jewelry and that we won’t send you new jewelry. That’s why you need to keep your Track & Trace code and make sure you don’t lose it.


Send the package to:
Taj Amsterdam
Bongerd 33
6581 TJ Malden
The Netherlands