RETURNS
After receipt you can return a piece of jewelry within 14 days. An exception to this are personalized/customized products. Please note: a piece of jewelry can only be returned unworn, undamaged and in its original packaging. Earrings that have been tried on may not be returned for hygiene reasons. If your return does not meet these conditions, we cannot accept it.
How to return:
1. Go to our return portal to register your return. Log in with your order number and email address and follow the steps. Here you can print a return label at a reduced rate or opt for printerless returns. Although we do offer return labels, please note that the shipping costs are at your own expense.
2. Send your jewelry in the original packaging and follow the shipping instructions in our return portal.
The refund will take place after receipt and inspection of your returned item(s) at our warehouse. Please note that it can take up to 14 days for us to process your return. Once we have processed your return, you will receive a return confirmation email.
Please note:
- Taj Amsterdam can only transfer the refund to the account where the original payment came from.
- Taj reserves the right to refuse returned jewelry.
- Taj is not responsible for lost packages.
EXCHANGES
If you'd like to exchange your jewelry for another size and/or model, please return your jewelry as stated above and order the right jewelry in our webshop.
Go to Taj Netherlands
