Of course, we hope you’re absolutely happy with your purchase! If the piece of jewelry isn’t quite what you were looking for, you can return it to us within 14 days of receipt. Would you like to exchange an item (for a different size or another piece, for example)? Just return your current item by following the steps below and simply place a new order in our webshop.
Please note: Personalized jewelry (custom-made) and earrings that have already been tried on (due to hygiene) unfortunately cannot be returned or exchanged.
Return conditions
To ensure we can process your return smoothly, we ask you to keep the following in mind:
- The jewelry is unworn and undamaged.
- The jewelry is packed in its original packaging.
- Important: please make sure you return the jewelry in the correct jewelry box, so that the item and the sticker on the box match. Without this match, we unfortunately cannot process the return.
Should a return unexpectedly not meet these conditions, we unfortunately cannot accept it and we reserve the right to refuse the return shipment.
How do I register my return?
Within the EU (including the Netherlands, Belgium, and Germany): Easily register your return via our return portal. Log in with your email address and order number (starting with ORD). You can print a return label directly here. Returning from the Netherlands? Then you can also opt for a convenient, printer-less return via a QR code.
Outside the EU (and customs areas/islands within the EU): Our return portal is not available for these regions. You may return the package independently via a postal service of your choice (Track & Trace is highly recommended). Please include a note with your full name and your order number.
Shipping Costs (and why returns are not free)
To make returning easy, we offer return labels directly through our portal. The shipping costs for these are at your own expense. Why don’t we cover these costs? As a sustainable and honest company, we choose not to invisibly factor return costs into the selling price of all our jewelry. We prefer to keep our prices separate, fair, transparent, and accessible to everyone, which aligns with our vision of conscious consumption.
While creating your label, you will immediately see the exact costs:
- Netherlands: from €6.40
- Belgium and Germany: from €6.95
- Other countries: via our return portal, these costs are equal to or lower than if you were to send a package independently using the same shipping method. Are you sending the package outside of the portal? Then the costs depend on your chosen postal company.
Processing & Refund
Once your package has arrived at our warehouse, it takes up to 14 business days to inspect and process your return. You will automatically receive a confirmation email. We will then refund the purchase amount via the payment method you originally used to place the order. (Please note: during the summer months and in December/January, processing times may be slightly longer).
Good to know
- Combining multiple orders: you may return jewelry from different orders in one package. Include the packing slips from all orders in the box and mention all order numbers in the comments field in our return portal.
- Gift wrapping: did you receive the jewelry including gift wrapping and do you wish to return it? Please make sure to include this packaging as well.
- Responsibility: always keep your proof of posting safe, as we are not responsible for packages that unfortunately get lost in the mail.
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