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Échanger & Retour

EXCHANGING YOUR JEWELRY
Want to exchange your jewelry for a different model or size? Send your jewelry back to Taj, then we will send you another piece! You can exchange your jewelry within 14 calendar days after you’ve received your order, provided that the jewelry has not been worn and is not damaged. If you want to exchange your jewelry for an item that’s on sale, please check if we still have that particular model/size in stock in our webshop.

This is what you do:
1. Send us an email at info@taj.nl to let us know that you want to exchange a piece of jewelry. Include in this email:
- your full name
- your order number
- what model and size you want to exchange your jewelry for

2. Send your jewelry back to Taj, unworn and undamaged. Use the original packaging (or a similar envelope or box) and send the package to Taj with Track and Trace. Add a note to your package with your full nameon it. Please note: a package with Track & Trace is not necessarily the same as a registered mail package (registered mail is usually more expensive).

The shipping costs for sending your jewelry to Taj are at your own expense. If you don’t send your package with Track & Trace and the package gets lost, then you as a buyer will be held responsible. This means that we won’t give a refund for the lost jewelry and that we won’t send you new jewelry. That’s why you need to keep your Track & Trace code and make sure you don’t lose it. 

Send the package to:
Taj Amsterdam
Bongerd 33
6581 TJ Malden
The Netherlands


RETURNING YOUR JEWELRY

Want to return your jewelry? Send your jewelry back to Taj, then we will happily give you a refund. You can return your jewelry within 14 calendar days after you’ve received your order, provided that the jewelry has not been worn and is undamaged. Exceptions are custom pieces like rings made in a special size or engraved jewelry: these pieces can not be returned.

This is what you do:
1. Print and fill out this return form.

2. Send your jewelry back to Taj, unworn and undamaged. Use the original packaging (or a similar envelope or box) and send thepackage to Taj with Track and TracePlease note: a package with Track & Trace is not necessarily the same as a registered mail package (registered mail is usually more expensive).

The shipping costs for sending your jewelry to Taj are at your own expense. If you send your package without Track & Trace and the package gets lost, then you as a buyer will be held responsible. This means that we won’t give a refund for the lost jewelry and that we won’t send you new jewelry. That’s why you need to keep your Track & Trace code and make sure you don’t lose it.

Send the package to:
Taj Amsterdam
Bongerd 33
6581 TJ Malden
The Netherlands

Please note: Taj Amsterdam can only transfer the refund to the account where the original payment came from. You will be reimbursed within 14 days.