A. CHANGING RING SIZE Not the right size? Please send your ring back without rattan box or batik pouch and we will send you the correct size. Please note: returns can only be made within 14 calendar days after you’ve received your Taj ring.
Here’s what you need to do: send your ring back WITHOUT rattan box or batik pouch by registered mail. This way responsibility for the package falls to Taj as soon as you send a picture of the Track and Trace code/receipt to firstname.lastname@example.org. Taj will pay the full cost to mail you your new sized ring the first time, but if you want to change the size again after this, both the costs to return the ring and ship the new ring must be paid by you. PLEASE NOTE: keep to the shipping terms and conditions noted in subsection III.
B EXCHANGING RING MODEL Prefer another model? You can return the ring within 14 calendar days after you’ve received your Taj ring. In this case, the shipping costs for the return of the old ring and the shipping of the new ring fall to you. Furthermore please follow all the instructions listed above in the previous paragraph regarding the way to properly send back the ring. PLEASE NOTE: keep to the shipping terms and conditions noted in subsection
II. EAR STUD, EAR CUFF, NECKLACE, NECKLACE PENDANT OR BRACELET EXCHANGE Still prefer another type of jewelry? You can return the ornament within 14 calendar days after you’ve received your Taj ornament. In this case, all shipping costs fall to you: both the return of the first ornament and the shipping of the new one must be paid by you. Furthermore please follow all the instructions listed above in the previous paragraph regarding the way to properly send back our jewelry. PLEASE NOTE: keep to the shipping terms and conditions noted in subsection III.
III. ALWAYS KEEP TO THE FOLLOWING SHIPPING TERMS AND CONDITIONS: 1) Please send us an email prior to the exchange of the ornament at email@example.com so that we are aware that a return process is taking place. 2) Send the ornament back without rattan box or batik pouch. 3) Fold the ornament in a handkerchief and place this in a closed bubble wrap envelope - you must NOT be able to feel that there is a piece of jewelry inside the envelope. 4) Add a note in the envelope with your contact details (name, address, e-mail address and telephone number) and the piece of jewelry you wish to receive instead (and size if applicable). 5) Please send us this package by registered mail, this normally costs a bit more but is very safe. Should you choose not to do this Taj will not be held accountable if something were to happen to the package on the way.
Please send the package to the following address: Taj Trouw Aan Jezelf Bongerd 33 6581 TJ Malden