EXCHANGING A PIECE OF JEWELRY: EASY PEASY LEMON SQUEEZY Want to exchange your jewelry for a different size or model? Send your jewelry back to Taj, then we will send you a new size or model! You can exchange your jewelry within 30 calendar days after you’ve received your order, provided that the jewelry has not been worn and is not damaged. If you want to exchange your jewelry for an item that’s on sale, please check in our webshop if we still have that particular model/size in stock.
THIS IS WHAT YOU DO: 1. Send us an email at firstname.lastname@example.org to let us know that you want to exchange a piece of jewelry. Include your order confirmation. OR print your order confirmation and add this to your return package, together with a note to let us know which piece of jewelry you would like to receive in return.
2. Send your jewelry back to Taj, unworn and undamaged. Use the original packaging (or a similar envelope or box) and send the package to Taj with Track and Trace. Add a note to your package with your name on it. Note: a package with Track & Trace is not necessarily the same as a registered mail package (registered mail is usually more expensive). The shipping costs for sending your jewelry to Taj are at your own expense.
NOTE: if you don’t send your package with Track & Trace and the package gets lost, then you as a buyer will be held responsible. This means that we won’t give a refund for the lost jewelry and that we won’t send you new jewelry. That’s why you need to keep your Track & Trace code and make sure you don’t lose it.
Send the package to: Taj Amsterdam Bongerd 33 6581 TJ Malden The Netherlands